1. Why do I require "Unlimited Incoming Plan" for my cellular phone?

Any incoming calls will not get charged if you join "Unlimited Incoming Plan" with any cellular carrier. We make your outgoing calls unlimited thru this feature.

2. How does it work?

1. Dial the access number (response busy signal), hang up and wait for the call back.

2 .After you received the callback, enter the phone number that you wish to call. Wait for evoiphone to connect the call for you.

Now evoiphone calls you and your friend, it is now an incoming for both of you. You can enjoy unlimited city calls with evoiphone Cell Phone Callback. (Note: Never press the SEND or # of your cell phone key after entering the number that you wish to call)

3. Can I use the Call Back Service outside of my local calling area?

Yes you can, BUT your carrier will charge you roaming fee! We NEVER recommend you make calls out of your local calling area.

4. How do I subscribe?

Click here "Place Order".

5. How do I pay?

We accept credit card and paypal payments. However if you don't have any credit cards, call us and we will make an arrangement that is suitable for you.

6. How much do I get charged?

Depending on the subscription plan you subscribe. For local calls within your local calling area is $10/month, for local calls and Canada long distance calls from your local calling area is $15.50/month, for local calls, Canada long distance calls and US* long distance calls from your local calling area is $19.50/month. We require subscription payments every two months in advance.

7. Can I call long distance?

Yes, as long as you subscribe on the plan with unlimited long distance calls.

8. I dialed the callback number, I waited, but my phone did not receive the callback. What should I do?

Remove the Privacy / Call Block feature from your cell phone. When you call us, our servers must be able to recognize your cell number to verify that you are a subscriber. If your call shows Private Number or Unavailable, it will not recognize you as being a subscriber. Dial *82 prior to dialing the local access callback number to show your number to our server. Also make sure you hang-up as soon as you hear the busy signal. Another reason is that your cellphone probably has the auto dial feature turned on, make sure to turn it off so that when our server is calling you back your cell phone is not dialing the access number at the same time. (Note: Never press the send or # key after entering the desired destination number)

9. Will I be charged on my cellphone bill for using your service?

For as long as you have an unlimited incoming calls plan from your cellular phone provider and you receive a call back within your local calling area, you will not be charged. If you are outside of your local calling area, your service provider will charge you of long distance fees. (Please see your contract with your cell phone provider)

10. How does your service know to call me back?

When you place your order, we will register your cell number with our system. When you call, our system recognizes your cell phone number and calls you back. Please ensure your cell phone number is not blocked.

11. What if I miss the call back to me?

You should receive a call back within 5-10 seconds after hanging up. If you do not receive a call within that time, the system was unable to reach you. Simply call the number back and try again. ( This could also mean you were either on a call, there was a poor signal or your number was blocked when you called our system.)

12. What number appears when I am making calls using the Unlimited Cell CallBack feature?

Your number will still appear on the recipients caller ID.

13. What charges will I incur with my cellular provider while using Unlimited CallBack service?

You will continue to pay for your monthly plan or pay as you go minutes. Any roaming or airtime charges applicable through your current contract will also be billed by your cellular provider. However, all the calls you place using Unlimited Cell Phone Call Back service will appear to your cellular provider as incoming calls. As long as you have Unlimited Incoming Calls Plan, you will not be charged.

14. What is my local coverage area or local calling area?

This is the local calling area covered by your cell phone provider. Your cellular provider can provide you the exact details of your local coverage area or local calling area (or home area).

15. Does Call Back Service work with all cellular providers?

Yes, Unlimited Outgoing Calls from your Cell Phone thru Call Back Service is available irrespective of which cellular provider you use - there is no need to switch carriers as long as your plan provides you with unlimited incoming calls.

16. Can I use my phonebook so that I will not have to manually enter numbers?

As long as you cell phone supports the sending of tones (DTMF), the answer is Yes. These are some of the brands that support the use of the phone book when making calls through evoiphone call back service: Nokia, Motorola, Samsung, Sanyo.

17. How to cancell my subscription?

You can notify us through e-mail that you are canceling your subscription.

18. How can I program my cellphone for speed dialing?

Dial the access number and wait for the callback. At the dial tone press 0# and follow the automated voice attendant. To dial using the speed dial, at the tone press 1# to 9#.

19. Can I use the long distance plans for my home phone (landline)?

Absolutely yes. You can even use the dialthrough/callthrough service in making the long distance calls as long as you have unlimited incoming and outgoing local calls.